Call center and engineering

Call cen­ters are pretty ‘in vogue’ these days. I have this friend that, due to some finan­cial prob­lems, decided to apply in a call cen­ter. Luck­ily, she got in. At first, she kept com­plain­ing about every­thing, the lesser time for sleep­ing, the stress, fatigue, and all. But now that she’s already a reg­u­lar, she can hardly leave her job. I don’t know if that really is a good thing because, I think, she’s not com­ing back to school any­more. But then she’s already earn­ing her own money and she can buy the things she wants, the shoes that she could only stare behind the glass of the bou­tique before, the dress that only the fit­ting room’s mir­ror saw that she wore it, and all that sort of things.. Some­how, I sort of envy her. But, when I start to think deeper, I real­ize that I have to pur­sue this dream of mine first. Yes, all my life I have wanted to be an engi­neer, not only because of the title it leaves on my tomb­stone, but because of the many oppor­tu­ni­ties it has to offer and the chal­lenge, of course.

Well, maybe some­day I could also work in a call cen­ter. But not the hello-good-morning-ma’am-what-can-i-do-for-you posi­tion, but in the tech­ni­cal area. Like, maybe some­day I could setup a hosted ACD call cen­ter. Ha ha ha! Or I don’t know. Maybe, I could also work in a big com­pany (well, that’s exactly what I have in mind, speak­ing of dreams). In Dis­ney­land, why not? Actu­ally, I can work in every com­pany that needs improve­ment, which basi­cally trans­lates to all. Yeah, that’s how ver­sa­tile Indus­trial Engi­neers are.

3 Comments

  • hah? call­cen­ter? gogogo my posi­tion is tech­ni­cal sup­port engineer..so engi­neer gihapon ko wah­ha­ha­haha, just do research on the com­pany before applying..and I ended up in a com­pany I like…I like the com­pany, the ben­e­fits and some of their systems..i hate the noc­tur­nal life and the job but com­pared to IE stress, bali wala ra ^_^..the rea­sons why I wanted to work in CCs since I want to buy stuff…bonus nalang ng expo­sure in an USbased company+systems nila and per­haps save some money for the future…my max­i­mum time pro­jected in stay­ing in this indus­try is 1 year…and 6months kung hangyuon..after that I can dive in man­u­fac­tur­ing while mak­ing money online XD :indifferent:

  • i can say that earn­ing there is okay..but as for me, i wouldn’t set­tle for less..it’s not that i look down on the job..i just want to prac­tice the field that i studied..buying things that i want or need is not as ful­fill­ing as reach­ing my dream..school is also very important..let’s face it..a degree can make a very big difference..bow!

  • could’nt agree more with rhoda..I am also an ECE..Though the salaries in the call cen­ters are quite tempt­ing, I don’t see myself work­ing in there (except for the sit­u­a­tion you men­tioned in your post, wherein you are in the back­ground work­ing with the tech­ni­cal stuff and not accept­ing calls. I want to be in a career that can help me grow as a professional..

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